2003 ARMA International Annual Conference in Boston

( held at the Hynes Convention Center October 19-22, 2003)

Qualitative Evaluation Comments

Session: S007

What did you like most about the session?
• Excellent presenter.
• Good anecdotal background info but too much. Interesting though.
• I had so much fun.
• Well presented.
• Actual e-mail examples.
• Outstanding speaker, great topic, have this guy back again.
• Speaker was excellent! Easy to understand and appealing for all audiences.
• Good style for presentation.
• Case-real life-experiences.
• Slides specifically listed info that could have been passed to my clients. Presentation was very specific - had specific points.
• All was excellent! Especially speaker.
• Real world examples.
• Better than what I expected.
• The legal application concerning e-mail and liability.
• Apply records mgmt. to legal issues. As an attorney who advises our Records Officer for our state agency it is helpful to be able to explain legal issues to records managers as well as to mgmt. Records managers don't always understand why.
• Speaker was knowledgeable and interesting.
• Sample of e-mail messages. He has great knowledge.
• Speaker was clear, articulate and entertaining.
• Interesting to listen to and very knowledgeable. Able to utilize actual events. Ability to easily flow from subject to subject. Asks question to help think of answer before actually giving answer.
• Very experienced/knowledgeable speaker. He brought certain criteria to my attention which I will consider more than before. Sometimes you don't realize what is out there until someone talks about it.
• Examples.
• The knowledge of the presenter.
• Examples.
• Addressed many questions I had about e-mail. Only bad thing the people from my business that needed to see it weren't here to hear it. Their dept. head not interested in anything to do with ARMA and RIM.
• It was very interesting and something that I needed to know as a records manager.
• Great examples.
• That the speaker covered the topic with relevance and gave us real life examples of firms that suffered from not having adequate knowledge on the subject.
• Great speaker. Great examples.
• The examples of those companies &/or individuals that showed the true detriment of not saving or retaining or properly destroying e-mail.
• Intro examples of e-mail court cases.
• Concrete examples. Down-to-earth discussion. The stories really hit home.
• Samples and examples of e-mail situations that have led to problems.
• Frank, down-to-earth approach.
• The speaker's ability to present this material in an interesting and clear manner. He is an excellent speaker and very knowledgeable!
• He had great examples.
• The speaker was well informed and provided a lot of "food" for thought.
• A speaker that is knowledgeable and direct is a pleasure to listen to!
• The different samples used.
• He was a very clear and well spoken presenter.
• Good slides, easy to read.
• Dynamic speaker, hot topic, useful examples.
• The specific examples he cited in his presentation, they were truly eye opening. Speaker was excellent.
• Examples, demonstrations, knowledge of speaker.
• Real applicability and real life examples.
• The content and delivery.
• Excellent - wish the session was longer.
• Specific examples and cases interwoven throughout.
• Stories!
• Case histories.
• Timely information.

What recommendations would you offer for improvements about the session?
• Provide copies of handouts that actually follow slides so its easier to keep up with. . Handouts more closely follow slide presentation.
• Have speaker stand on platform so that everyone can see him.
• Less anecdotal information and more advice about how to put good policy in place.
• What are the problems (Catch 22) with "good policy and how should we navigate?". Excellent speaker. Bring him back for a longer session or workshop.
• When get to presentation day, provide copies of visual not included in time to be put into proceedings.
• Please give people opportunity to reach the handouts, preferably by the www.
• Longer period of time needed.
• Handout e-mail items (specific e-mail notes) on paper to show mgmt. Give me names of vendors with software that actually delete completely e-mail.
• I would like to have copies of the actual slides used in the presentation along with the outline notes in the ARMA presentation book.
• A lot of information in presentation was not included in the handout. Would have liked the complete presentation (every slide).
• Include speaker's PowerPoint presentation in the handout book.
• None - well done!
• More discussion time.
• The pages in the handout book did not match the overheads, making it difficult to record notes.
• Lawyers are so picky in their choice of words when writing e-mail/paper record retention policies. Lawyers try to manage risk and not just manage records.
• I would liked to have received copies of all of the slides presented.
• Follow outline of book more for ease in taking notes.
• Maybe more time - 2 to 3 hours. Very little time permitted.
• Would like more detail to take back to convince non-attendees of validity.
• Maybe more time.
• Longer session to go into more detail.
• Slides were great - handouts in hard copy would be great.
• Wish handouts were more like the shown slides.
• Too short for topic - presentation time should be greater - 75 minutes not long enough.
• Longer session.
• Include full citations. Slides not in handout -leave up long enough to take notes! Could use more time. Important subject and not enough time for questions.
• In practice we request emp. to declare an e-mail a record otherwise it is considered non-record and that retention policy doesn't apply.
• I would have liked to receive copies of his case law references. I will look on the CD. It would be useful to have a separate session dedicated to federal government records officers, if there's a sizeable fed group represented.
• Overall session was excellent.
• Knowledgeable speaker - he could certainly do a full day course on this! PowerPoint presentation should follow handout.
• It could be just a touch longer for more Q & A's.
• Info and book did not follow the same as the visuals. Made it difficult to follow the notes.
• The first part - with all the horror stories - could have been a little slower.
• Longer.
• Should make reference to basic RM procedures (i.e. classification) and how it improves and assists legal requirements.
• Handout materials should match viewgraphs (didn't).
• More resources for applicable law to specific industry perhaps.

Additional Comments:
• Excellent.
• Give us products "specific vendor companies" who can give us solutions. Great class!
• Great presentation, great!
• Provide list of cases cited in presentation such as Walmart vs Testa, New Hampshire - Federal case to be used as reference material.
• Excellent speaker. Lots of good examples presented. Great food for thought. Excellent speaker and information.
• Excellent and informative!! Will provide useful feedback to my upper management. Thank You!!!
• Overall outstanding.
• Good speaker - wish had his slides.
• Very useful.
• Great speaker - I am scared! Will take action NOW!
• Very good speaker! Enjoyed the session!
• Great! Very informative and well done.
• Fantastic speaker! I was so compelled to listen to & watch Mr. Savarino, I barely remembered to take any notes!
• Good job.
• Similar material to Randy Kahn's past presentations but key was his personal experience in these cases. This made for a very effective presentation.
• Very informative session!
• Good information.
• It was nice William gave an address to write Q & A's to.
• I've seen this presentation by Mr. Savarino. Info is still relevant and appreciated. Very good presentation!
• Great speaker.
• Really enjoyed first hand experience. Good speaker for this topic.
• If courts require litigants to produce "deleted e-mails", how should a company write a retention policy for deleted e-mails?